wash hands with water and soap

The COVID-19 pandemic is affecting everyone, including rental property owners like you. You probably have many questions and concerns regarding how to deal with this situation. One of your worries may be how to conduct proper maintenance and repairs during this crisis.

In order to ensure you and your tenants are safe and healthy, it’s crucial that you take the appropriate safety measures and follow official guidelines. The health and well-being of everyone should always be your top priority.

In this article, we will focus on how you can upkeep your properties during this time by answering the following questions:

  • How should you communicate with your tenants?
  • What are the basic supplies you need to safely maintain your properties?
  • How can you protect yourself and your renters from the health risks?
  • Is self-managing sustainable in these difficult times?

So, let’s begin!

Quality Communication

In this challenging time, you must put in effort to maintain quality communication with your renters. Being responsive, transparent, and understanding with your tenants is critical. It can also aid in preventing any of your tenants from leaving the property in a damaged state, which you can read about here.

Reach out to your tenants. Let them know that you stand by them.

Tell them that you are committed to practicing safe maintenance and responding to emergencies. Emergencies can include flooding, fires, or anything that endangers human lives or the property. Notify your tenants that you are reachable by message, phone calls and emails.

man writing and on phone

Reassure your tenants that every time you enter their homes, you will be following strict safety rules. This will make them feel safer and more comfortable. They will also enjoy feeling as though you care about their health and well-being.

Another way to stay connected with your renters is by sharing useful information and updates regarding COVID-19. However, be sure that you are only sharing quality articles and videos. Many rumors and a lot of misinformation is circulating nowadays. Refrain from sharing articles that have been published on unofficial websites or uploaded to social media channels.

Reliable sources include:

Here, you will find factual, accurate and up-to-date information.

Ensure Adequate Supplies for Maintenance

When conducting property maintaining, you should always use the proper supplies and wear personal protective equipment. That said, be reasonable with your orders to ensure others have access to these products as well.

Supplies you want to have with you include:

  • Medical facemasks. This is not necessary unless you are a caregiver, an infected person, or have reason to believe you are infected. However, the CDC has recommended wearing cloth face coverings. Although these won’t directly protect you from the virus, they could prevent you from spreading the virus if you are a silent carrier.
  • Gloves. You must wear gloves to perform maintenance procedures in your tenants’ property. Make sure you always have an extra box of gloves with you.
  • Hand sanitizers. You should always wash your hands with water and soap. But if, for any given reason, that is not available to you, you must use hand-sanitizer. Ensure that your sanitizer contains at least 60% alcohol.

putting on hand sanitizer

Follow All the Basic Safety Precautions

It is absolutely crucial that you follow the safety precautions during this pandemic. The only way that this novel coronavirus outbreak will end is if everyone does their part. The best way to do so it to use personal protective equipment (PPE).

You should also follow the following requirements:

  • Clean and disinfect the surfaces of your working areas. Commonly used surfaces include doorknobs, countertops, keyboards, tables, and light switches. You want to clean these areas well as the virus can potentially be on them.
  • Wear a new pair of gloves when starting a new task or entering a new rental unit. Familiarize yourself with the proper donning and doffing of the personal protective equipment. Otherwise, you are at a greater risk of cross-contamination.
  • Wash your hands with warm water and soap for at least 20 seconds. This should never be overlooked. It’s essential to combating the spread of COVID-19. Keep in mind that hand sanitizer gels and liquids aren’t a replacement for proper hand washing.

If there are others working in your rental units, be sure to share these requirements with them. Educate anyone who enters your properties.

Unique Considerations to Counter the Spread of COVID-19

Currently, there is no vaccine to prevent COVID-19. That’s why reducing the exposure to this virus is the best way to counter its spread.

Consider the following when conducting maintenance:

  • Does a phone call suffice? If possible, it’s best to talk your tenant through any repair or maintenance procedures. This is safer than being physically present at the rental property.
  • Is the maintenance or repair request essential? If you get a request, you should determine if you deem it essential or not. As long as you comply with the relevant laws and regulations, you have the right to do so.

Re-Examine Your Self-Management Situation

Self-management is challenging and stressful for most property owners. And now, during this pandemic, this stress can feel amplified. The growing demands, the new laws, the potential need for changes to the lease agreement and more may feel overwhelming. That’s why this may be a good time to consider hiring a professional property management company.

properties in neighborhood

Property managers have experience and knowledge to help you get through these unprecedented times. Partnering with a reputable firm means that your property investment receives the best care possible during the COVID-19 pandemic.

Evaluate your current circumstances. Determine whether self-managing is the smartest strategy right now. If you wish to be free from the current stress and risks associated with self-management, contact Haas Properties.